If you have a POS integration enabled for your Foodkit instance, the POS status for the order will be shown above the order status label. This POS status label will show “Waiting” when the order is first created and then “OK” when it has been successfully sent to the POS system. If you click on the “OK” label, a pop-over will appear that shows the reference number of the order according to the third-party POS.

Note this status will show the text “Error” in red if there is a problem sending the order to the POS. In case of POS errors you should check basic connectivity with the POS system (e.g is the POS system powered on and connected to the network). If connectivity cannot be restored, reach out to technical support.

If you would like more information about integrating your Foodkit instance with a third-party POS provider, please get in contact with your account manager.