Clicking the Service Area button will open the trade zone editor for a specific outlet. This page shows a map of the geographical location of the restaurant and allows the user to view, edit, add and remove trade zones for the outlet.

Trade zones are geographical boundaries within which the restaurant is capable of fulfilling deliveries. This means consumers who pinpoint their delivery location within a trade zone may* be assigned to that outlet during order creation.

*: The word may is used here because trade zones can overlap. In the case of a customer pinpointing their location within the trade zone of 2 or more outlets, the customer will be assigned to the outlet which is closer (according to straight-line distance).

At the top left of the Delivery Service Area window, there are options to see (1) the selected outlet's zones or (2) all outlets zones. The All Zones option is useful when assessing the total coverage area of your restaurant chain. This view allows you to identify potential gaps in your total coverage area, or areas where outlets may be overlapping unnecessarily.

When viewing the zones for a specific restaurant outlet there is the option to Add new zone. Clicking this button will create a new zone and place you in “editing mode”.

Whilst in editing mode you can click on the polygon icon (see screenshot) to start drawing a new trade zone area.

After clicking on the polygon icon you can click on the map to place the first point for the polygon which will define the trade zone. You should place this point at one of the outer bounds of the desired trade area.

Once you’ve placed the first point by making a single mouse click on the map, you can continue moving the mouse to place the second point. You’ll notice that a dotted line is shown on the map to indicate the boundary that will be defined by the two points. When you’re happy with the position of the second point and the resulting boundary you can single click once again to place the second point.

You can continue the process of moving the mouse and clicking to define boundary points as many times as needed to define the desired service area. When you want to finish drawing the service area you should click on the original (first) point to close out the polygon.

You can continue the process of moving the mouse and clicking to define boundary points as many times as needed to define the desired service area. When you want to finish drawing the service area you should click on the original (first) point to close out the polygon.

Each zone can have an (optional) delivery fee associated with it. This is the fee customers will be charged for delivery when ordering from within the service area. Note that if no delivery fee is set at the zone level, it will fall back to the default delivery cost for your restaurant. If there is no zone based delivery fee and no default delivery cost for the restaurant, delivery will be free.

Clicking on Edit zone will enable you to change the name, delivery fee and/or service area for the zone.

Once you’ve made all the desired updates to the service zones for the selected outlet, make sure you click Save to persist the changes. If you navigate away from this page without pressing Save all of your changes will be lost.