One of the most important columns in the CSPro order list is the Assigned column, which indicates which Foodkit user is currently responsible for managing that order. An order must be assigned to a user for that user to make any changes to it. This prevents multiple customer service agents from accidentally “double handling” a single order.
When an order is first created, it is marked as “unassigned” which means no customer service agent is currently responsible for it. A Foodkit user may click on the “Assign” button for an unassigned order to assign it to themselves. An order can only be assigned to a single user at any time.