Idle time

Next to the Status column in the CSD list is the Idle time. This is only shown for in-progress orders (i.e: those that are not scheduled for future fulfillment or have been completed/cancelled), and shows the total wait time in the current status. This text will change color to red if the order has been waiting for a long period of time and should be followed-up/actioned by a customer service team member.

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