The first column of the order list on the CSPro also indicates the order channel via an icon, which is the channel through which the order is received.
The possible values here depend on which channels are enabled for your Foodkit account, but typically they include:
Globe icon = web. The order was placed via the website.
iPhone icon = iOS. The order was created via the native iOS application.
Android icon = Android. The order was created via the native Android application.
Headset icon = phone order. The order was manually injected via the CSD (see Order Creation).
The order reference is displayed next to the order channel icon. This is a unique identifier which is shared with the customer and should be used in all communications/support requests with the customer.
The order reference takes the following format:
3 character branch code. This is unique to each restaurant branch.
4 character timestamp, with a 2 digit year and 2 digit month (e.g: 2002 for February 2020).
5 character sequence number. This is incremented by 1 for every order placed at the branch.
Underneath the order reference there will be a blue “updated” label if the order has been updated by customer service. If this label is not shown, the order has not been changed since it was created.