Overview

Clicking Branches in the navigation menu will take you to the branch management portion of the Foodkit platform. This section of the application enables you to view and edit existing branch content and settings (addresses, delivery zones, service hours, etc.) as well as activate new restaurant locations (if your Foodkit license supports additional active locations).

001_Branches_-_overview_1.png

Status filter

The Status filter at the top left hand side of the list can be used to control which branches are visible in the table. The filter can be adjusted by clicking on the relevant status you wish to filter the branches by (Active or Inactive), or by clicking All to show all locations regardless of status.

002_Branches_-_status_filter_1.png

Search and reset

You can also search for a specific restaurant location by name of the branch or the branch code. Click reset to remove the filter.

003_Branches_-_search_and_reset_1.png

Branches list explanation

Each row in the table represents a single restaurant location. The columns for each row include a checkbox (for initiating bulk actions), the restaurant’s logo, the branch name, and three different status flags: pickup enabled/disabled, delivery enabled/disabled and the restaurant’s activation state (active/inactive).

004_Branches_-_list_explanation_1.png

Bulk actions

After selecting one or more branches from the list view via the checkboxes, the user can initiate bulk actions for the selected branches. Bulk actions include:

  • Make branches active/inactive: marking a branch as inactive will remove it from the platform for all ordering actions. Consumers will not be able to see or order from the branch.

  • Turn on/off pickup: turning pickup off will cause the branch to be removed from the list of available branches when consumers select the pickup fulfillment option.

  • Turn on/off delivery: turning delivery off will disable the branches service area, so customers who attempt to order from within the service area of the branch will either fall-back to other active branches with overlapping service areas or will receive an “out of delivery zone” alert.

005_Branches_-_bulk_actions_1.png

Branch actions

Clicking on the gear icon at the very right of a specific branch location will open the action list for the branch. The action list includes the following options:

  • Enable/Disable branch

  • Ordering hours

  • Service area

  • Staff accounts

Enable/disable branch

Selecting Disable from the action list for a currently active branch will deactivate it. Deactivating a branch will hide it from the website and/or application(s) for consumers and prevent new orders being created for the branch. Selecting Enable for a currently inactive branch will reverse the action.

New branch

006_Branches_-_action_menu_1.png

While on the Branch list page you can also add a new restaurant location to the Foodkit platform (assuming your license supports it) by clicking on the New Branch button.

030_Branches_-_new_branch_1.png

Why do I see “Maximum active branches limit reached”?

You may receive a “Maximum active branches limit” error message when trying to add a new restaurant location to your Foodkit account. This means that you have reached the maximum number of active restaurant locations according to your current Foodkit license.

In order to add new active branches you must either disable existing active branches, or purchase additional licenses for the locations you wish to add. Please contact your account manager to find out more information.

031_Branches_-_maximum_active_branches_1.png
Did this answer your question?